Customer Success | 2-5 Years | Start-Up (IT-Insurance ) | Bangalore

from 2 to 7 year(s) of Experience
Bengaluru

Job Description

Explore career opportunity with a leading start-up which is revolutionizing employee healthcare. Company has vision to make employees healthy & productive, and lower the healthcare cost of employers.Employer-sponsored healthcare is the source of health insurance for half of our population,but the experience is broken. It’s often a fragmented collection of expensive point solutions that frustrate employees and HR teams. We are re-imagining group health insurance,bringing premium insurance at a transparent and affordable price. We are bringing consumer-centric and personalized healthcare to employees & their family members. Our product is driven by data and accessed by app—a front door to healthcare that empowers people to live healthier, happier lives. Company is a team of entrepreneurs who are passionate about building products that users love and solving problems that have large scale impact.

Designation : Customer Success

Work Location : Bangalore

Years of Experience : 2-5 Years

Job Description :
You would help employees and employers use their health insurance and health benefits in the most seamless way possible.
Develop a deep level of understanding and knowledge of the entire product
Respond to customer queries in a timely and accurate way via phone, email or chat
Follow up with customers to ensure their issues are resolved
Take initiatives in automating regular tasks
Analyze and report product malfunctions
Interact with internal and external teams to ensure quick resolution of customer requests
Coordinate with hospitals, insurance companies, TPAs for claims
Drive 100% customer retention by delivering extraordinary service

About you
You understand the importance of customer success and you take pride in going over and beyond to help your customers. You always put your customer first. You have a strong communication skill, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.

Minimum qualifications

Great command of English (both oral and written)
Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot
At least two years of experience in health insurance industry
At least one year of experience with customer success function

You are required to work from your home for now as of now. As the Covid-19 situation improves, you would be required to work at our office in Koramangala, Bangalore.

If the above opportunity is relevant and of your interest, share your updated CV in word format along with the following information to take it ahead.

Current Company :
Work Location :
Are you open to work in Bangalore :
Total Years of Experience :
Years of Experience in Customer Support :
List the key skills you have which justifies your suitability :
Current CTC :
Expected CTC :
Notice Period ( Max 15 days):
Reason for Change :

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Retail/Personal Banking

Role:Customer Service Executive

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

PROWESS India Consulting Services

A leading start-up which is revolutionizing employee healthcare. Company has vision to make employees healthy & productive, and lower the healthcare cost of employers. Employer-sponsored healthcare is the source of health insurance for half of our population,but the experience is broken. It’s often a fragmented collection of expensive point solutions that frustrate employees and HR teams. We are re-imagining group health insurance,bringing premium insurance at a transparent and affordable price. We are bringing consumer-centric and personalized healthcare to employees & their family members. Our product is driven by data and accessed by app—a front door to healthcare that empowers people to live healthier, happier lives. Company is a team of entrepreneurs who are passionate about building products that users love and solving problems that have large scale impact.
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Contact Company:PROWESS India Consulting Services

Reference Id:CS-PB-BLR