Quality Specialist | 2-4 Years | IT MNC | Noida

2 - 5 Years
Noida, Greater Noida

Job Description

Explore career opportunity with an IT MNC founded in 2010 and has been doing projects for clients based mainly in the U.S as Wealth Management Technology Solutions provider. Company provides custom services and product development to RIAs and Investment management firms with both Wealth Management and technology insights. It endeavors to provide optimal solutions to unique business requirements. It has impeccable delivery record which has helped to establish client relationships across the world and it has become one of the Deloitte Technology Fast 500 2015 Asia Pacific firms.
Its Expertise includes :
Integration Managing too many tools is a problem. Not only it wastes an advisors time but also efforts.
Custom Reporting - Reporting platform & Advent, APX (SSRS) and Geneva (RSL & RDL) reporting.
Thats not all It has team of experienced Fintech professionals armed with solutions to all Wealth Management technology needs. From making applications go mobile, building billing platforms, rebalancing and reconciliations software to developing trade order management system etc.

To augment its growth , company is looking for Quality specialist who is passionate about helping colleagues and customers.

Designation : Quality Specialist

Years of Experience : 2 to 4 Years

Work Location : Noida Sector 132 ( IT MNC Client Location )

Timings : UK Shift

Type of Position : On Permanent Roles

Notice Period: Immediate or max 1 month

Education: B.Tech in any field ( Government college/IIT/NIT is an added advantage )


Must Have : Good Communication Skill

The Quality specialist will be a key member of Global Business Direct Phone Sales team.
This person will thrive on empowering customers to change the world through digital experiences.
They will be passionate about helping people, be empathetic and have exceptional people skills.

As Quality specialist you would provide guidance and feedback to the Sales Specialists, enabling them to deliver first class experiences to the customers.

Responsibilities:

Reviews customer interactions (Calls & Chats) and provides feedback and coaching to Sales specialists to help deliver best in class customer experience.
Completes trend analysis of reviews to identify training requirements and improvement of processes.
Strives to identify opportunities and champions initiatives to improve the sales process & customer experience.
Partners with stakeholders to drive initiatives to improve quality of service.
Calibrates with peers globally to ensure alignment.
Answers customer queries on a regular basis.

Requirements :

2+ years of experience in a Quality specialist role
Fluency in English both spoken & written
Phone Sales experience in an online multicultural environment
Strong Phones sales skills & Customer handling with excellent communication skills
Ability to analyze cases and identify trends and make recommendations based on findings
Ability to succinctly summarize findings and provide actionable feedback to Sales Specialists, and sales management teams.
Proven track record working in a collaborative role in a multicultural, fast-paced environment.
High level of accuracy and attention to detail
Highly organized, self-motivated and proactive with the ability to prioritize tasks
Flexible approach and ability to adapt to changing business needs and processes

Desirable:

BA/B.Sc degree in relatable field OR MCA
Experience using Adobe Creative Cloud or Adobe Document Cloud products.
Experience in data analysis, excel, Transcript bases quality analytics
Experience in Phone sales and customer service
Analytical Tools, Power BI & Tableau (good to have)

Skills Required :

Attention to detail
Strong customer experience
Excellent verbal and written communication
Coaching and Feedback

If the mentioned opportunity is relevant and of your interest, share your updated CV in word format along with the following details:

Current Company :
Current Location :
Are you open to work in Noida ( Yes/No ) :
List the skills you have which are relevant for this assignment :
( based on the Job description)
Certification if any :
Current CTC :
Expected CTC :
Notice Period ( <30 Days preferred ) :
Reason for Change :

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

PROWESS India Consulting Services

An IT MNC founded in 2010 and has been doing projects for clients based mainly in the U.S as Wealth Management Technology Solutions provider. Company provides custom services and product development to RIAs and Investment management firms with both Wealth Management and technology insights. It endeavors to provide optimal solutions to unique business requirements. It has impeccable delivery record which has helped to establish client relationships across the world and it has become one of the Deloitte – Technology Fast 500 2015 Asia Pacific firms.
Its Expertise includes :
Integration – Managing too many tools is a problem. Not only it wastes an advisor’s time but also efforts.
Custom Reporting - Reporting platform & Advent, APX (SSRS) and Geneva (RSL & RDL) reporting.
That’s not all – It has team of experienced Fintech professionals armed with solutions to all Wealth Management technology needs. From making applications go mobile, building billing platforms, rebalancing and reconciliations software to developing trade order management system etc.

To augment its growth , company is looking for Quality specialist who is passionate about helping colleagues and customers.
View Contact Details+

Contact Company:PROWESS India Consulting Services

Reference Id:QS-HX-ABE